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WebTranslateIt.com is a web-based translation tool to translate documents and software.

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About today’s outage

Posted by Edouard on December 12, 2010

We had planned 1-hour maintenance window today to upgrade our database server. Unfortunately, we encountered some unexpected issues while upgrading and the service went back up around 10.30AM.

Your data is safe and the database upgrade went fine. However we’re still working on recovering full capacity at the moment.

What happened

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After upgrading the database I decided to upgrade a few other components on the web server, which required to restart the server. For reasons that remain unclear the server failed to restart, at which point I decided it would be faster to set up a new instance of Web Translate It on a fresh server.

We’re still working on recovering full capacity.

Known issues

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Here are a few known issues:

  • Accessing https://webtranslateit.com displays a security warning. The certificate is currently unsigned. However the connection between you and Web Translate It is secure and encrypted. UPDATE 13.39 PM: Fixed

  • Search engine is currently down UPDATE 11.35 AM: Search engine up and running

  • E-mail notifications are currently delayed UPDATE 11.12 AM: Fixed

  • We’re currently working with only 1 background worker, instead of 4. Some features might run a bit slow. UPDATE 11.36 AM: We’re back at full capacity

We’ll keep you updated here and on Twitter as soon as we have more information.

We’re deeply sorry about the extended outage, and we apologise for the inconvenience this may have caused.

UPDATE 13.42 PM: All fixed! Thanks for bearing with us.