LinguaLeo/LinguaLeo Courses

19 Jun from 12:38pm to 12:39pm
Joao Gabriel launched a To verify Batch Operation in English on LinguaLeo Courses. Hide changes

419 changes in English:

course.name
  1. 3. Telephoning English
    3. Telephoning English
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  2. 3. Telephoning English
    3. Telephoning English
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course.description
  1. This course is for people who want to learn how to communicate well on the phone at work and in a casual context.
    This course is for people who want to learn how to communicate well on the phone at work and in a casual context.
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  2. This course is for people who want to learn how to communicate well on the phone at work and in a casual context.
    This course is for people who want to learn how to communicate well on the phone at work and in a casual context.
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lesson.441.name
  1. Leaving a message
    Leaving a message
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  2. Leaving a message
    Leaving a message
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lesson.441.description
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lesson.442.name
  1. Arranging a meeting
    Arranging a meeting
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  2. Arranging a meeting
    Arranging a meeting
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lesson.442.description
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lesson.443.name
  1. Cancelling an appointment
    Cancelling an appointment
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  2. Cancelling an appointment
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lesson.443.description
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lesson.444.name
  1. Postponing an appointment
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  2. Postponing an appointment
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lesson.444.description
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lesson.445.name
  1. Wrong number
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lesson.445.description
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lesson.446.name
  1. Travelling on business
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  2. Travelling on business
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lesson.446.description
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lesson.447.name
  1. Talking to a customer
    Talking to a customer
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  2. Talking to a customer
    Talking to a customer
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lesson.447.description
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item.5935.title
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item.5935.field.taskTranslate
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item.5935.field.hintWords
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item.5935.field.tip
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item.5936.title
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item.5936.field.text
  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>How can I help you?</b> – How can I help you?</li> <li><b>Mary speaking</b> – Mary speaking</li> <li><b>Can I have extension 156?</b> – Can I have extension 156?</li> <li><b>I am calling for….</b> – I'm calling for …</li> <li><b>I am afraid…</b> – I'm afraid…</li> Is used in both the direct and indirect sense, in order to express that the speaker is sorry about something. In this case, the meaning is close to the word "sorry."</li> <li><b>I am afraid you have to come back later.</b> – I am afraid (= sorry, unfortunately) you have to come back later.</li> <li><b>Could you tell me who's calling again?</b> – Could you tell me who's calling again?</li> <li><b>Please hold the line.</b> – Please stay on the line.</li> <li><b>I'm putting you through</b> – I'm putting you through.</li> <li><b>to be available</b> – to be available.</li> <li><b>to be back</b> – to be back</li> <li><b>Would you like to leave a message?</b> – Would you like to leave a message?</li> <li><b>to discuss the billing details</b> – to discuss the billing details</li> <li><b>number</b> – number. Remember! In English, people never use the word <b>telephone</b>, when talking about a phone number. A <b>telephone</b> – is a device, a <b>(phone)number</b> – is a phone number.</li> <li><b>when she gets a minute</b> – when she gets a minute</li> <li><b>when she has a spare moment</b> – when she has a spare moment</li> <li><b>I didn't catch your surname.</b> – I didn't catch your surname.</li> <li><b>Could you spell it for me, please?</b> – Could you spell it for me, please?</li> <li><b>I should give it to you, just in case.</b> – I should give it to you, just in case.</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">   
    <li><b>How can I help you?</b> – How can I help you?</li>  
    <li><b>Mary speaking</b> – Mary speaking</li>  
    <li><b>Can I have extension 156?</b> – Can I have extension 156?</li>  
    <li><b>I am calling for….</b> – I'm calling for …</li>  
    <li><b>I am afraid…</b> – I'm afraid…</li>  
    Is used in both the direct and indirect sense, in order to express that the speaker is sorry about something. In this case, the meaning is close to the word "sorry."</li>  
    <li><b>I am afraid you have to come back later.</b> – I am afraid (= sorry, unfortunately) you have to come back later.</li>  
    <li><b>Could you tell me who's calling again?</b> – Could you tell me who's calling again?</li>  
    <li><b>Please hold the line.</b> – Please stay on the line.</li>  
    <li><b>I'm putting you through</b> – I'm putting you through.</li>  
    <li><b>to be available</b> – to be available.</li>  
    <li><b>to be back</b> – to be back</li>  
    <li><b>Would you like to leave a message?</b> – Would you like to leave a message?</li>  
    <li><b>to discuss the billing details</b> – to discuss the billing details</li>  
    <li><b>number</b> – number.  
    Remember! In English, people never use the word <b>telephone</b>, when talking about a phone number. A <b>telephone</b> – is a device, a <b>(phone)number</b> – is a phone number.</li>  
    <li><b>when she gets a minute</b> – when she gets a minute</li>  
    <li><b>when she has a spare moment</b> – when she has a spare moment</li>  
    <li><b>I didn't catch your surname.</b> – I didn't catch your surname.</li>  
    <li><b>Could you spell it for me, please?</b> – Could you spell it for me, please?</li>  
    <li><b>I should give it to you, just in case.</b> – I should give it to you, just in case.</li>  
    </ul>  
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>How can I help you?</b> – How can I help you?</li> <li><b>Mary speaking</b> – Mary speaking</li> <li><b>Can I have extension 156?</b> – Can I have extension 156?</li> <li><b>I am calling for….</b> – I'm calling for …</li> <li><b>I am afraid…</b> – I'm afraid…</li> Is used in both the direct and indirect sense, in order to express that the speaker is sorry about something. In this case, the meaning is close to the word "sorry."</li> <li><b>I am afraid you have to come back later.</b> – I am afraid (= sorry, unfortunately) you have to come back later.</li> <li><b>Could you tell me who's calling again?</b> – Could you tell me who's calling again?</li> <li><b>Please hold the line.</b> – Please stay on the line.</li> <li><b>I'm putting you through</b> – I'm putting you through.</li> <li><b>to be available</b> – to be available.</li> <li><b>to be back</b> – to be back</li> <li><b>Would you like to leave a message?</b> – Would you like to leave a message?</li> <li><b>to discuss the billing details</b> – to discuss the billing details</li> <li><b>number</b> – number. Remember! In English, people never use the word <b>telephone</b>, when talking about a phone number. A <b>telephone</b> – is a device, a <b>(phone)number</b> – is a phone number.</li> <li><b>when she gets a minute</b> – when she gets a minute</li> <li><b>when she has a spare moment</b> – when she has a spare moment</li> <li><b>I didn't catch your surname.</b> – I didn't catch your surname.</li> <li><b>Could you spell it for me, please?</b> – Could you spell it for me, please?</li> <li><b>I should give it to you, just in case.</b> – I should give it to you, just in case.</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">   
    <li><b>How can I help you?</b> – How can I help you?</li>  
    <li><b>Mary speaking</b> – Mary speaking</li>  
    <li><b>Can I have extension 156?</b> – Can I have extension 156?</li>  
    <li><b>I am calling for….</b> – I'm calling for …</li>  
    <li><b>I am afraid…</b> – I'm afraid…</li>  
    Is used in both the direct and indirect sense, in order to express that the speaker is sorry about something. In this case, the meaning is close to the word "sorry."</li>  
    <li><b>I am afraid you have to come back later.</b> – I am afraid (= sorry, unfortunately) you have to come back later.</li>  
    <li><b>Could you tell me who's calling again?</b> – Could you tell me who's calling again?</li>  
    <li><b>Please hold the line.</b> – Please stay on the line.</li>  
    <li><b>I'm putting you through</b> – I'm putting you through.</li>  
    <li><b>to be available</b> – to be available.</li>  
    <li><b>to be back</b> – to be back</li>  
    <li><b>Would you like to leave a message?</b> – Would you like to leave a message?</li>  
    <li><b>to discuss the billing details</b> – to discuss the billing details</li>  
    <li><b>number</b> – number.  
    Remember! In English, people never use the word <b>telephone</b>, when talking about a phone number. A <b>telephone</b> – is a device, a <b>(phone)number</b> – is a phone number.</li>  
    <li><b>when she gets a minute</b> – when she gets a minute</li>  
    <li><b>when she has a spare moment</b> – when she has a spare moment</li>  
    <li><b>I didn't catch your surname.</b> – I didn't catch your surname.</li>  
    <li><b>Could you spell it for me, please?</b> – Could you spell it for me, please?</li>  
    <li><b>I should give it to you, just in case.</b> – I should give it to you, just in case.</li>  
    </ul>  
    </dd>
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item.5937.title
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item.5938.title
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item.5939.title
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item.5939.field.taskTranslate
  1. Use these words to make phrases that may be helpful during a phone conversation:
    Use these words to make phrases that may be helpful during a phone conversation:
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  2. Use these words to make phrases that may be helpful during a phone conversation:
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item.5940.title
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item.5941.title
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item.5942.title
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item.5943.title
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item.5943.field.taskTranslate
  1. Your name is Andrey. You work in the marketing department of a major company. The phone rings...
    Your name is Andrey. You work in the marketing department of a major company. The phone rings...
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  2. Your name is Andrey. You work in the marketing department of a major company. The phone rings...
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item.5943.field.hintWords
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item.5943.field.tip
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item.5943.field.question
  1. How will you greet the person on the other end of the line?
    How will you greet the person on the other end of the line?
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  2. How will you greet the person on the other end of the line?
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item.5943.field.answers
  1. <ul> <li>Good afternoon! Marketing department, this is Andrey.</li> <li>Hi! Who's it?</li> <li>Hello! What do you want?</li> </ul>
    <ul>  
    <li>Good afternoon! Marketing department, this is Andrey.</li>  
    <li>Hi! Who's it?</li>  
    <li>Hello! What do you want?</li>  
    </ul>
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  2. <ul> <li>Good afternoon! Marketing department, this is Andrey.</li> <li>Hi! Who's it?</li> <li>Hello! What do you want?</li> </ul>
    <ul>  
    <li>Good afternoon! Marketing department, this is Andrey.</li>  
    <li>Hi! Who's it?</li>  
    <li>Hello! What do you want?</li>  
    </ul>
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item.5944.title
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item.5944.field.taskTranslate
  1. You want to speak to Mr.X and need the person on the phone to get him for you. How would you do this?
    You want to speak to Mr.X and need the person on the phone to get him for you. How would you do this?
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  2. You want to speak to Mr.X and need the person on the phone to get him for you. How would you do this?
    You want to speak to Mr.X and need the person on the phone to get him for you. How would you do this?
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item.5944.field.hintWords
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item.5945.title
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  1. Listen to the conversation again and fill in the blanks:
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  2. Listen to the conversation again and fill in the blanks:
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item.5946.title
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item.5946.field.taskTranslate
  1. Match the beginning and end of these phrases:
    Match the beginning and end of these phrases:
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  2. Match the beginning and end of these phrases:
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item.5947.title
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  1. Which phrase should you use to politely ask the person on the phone to wait:
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  1. Pick the phrase that can be used as a substitute for the expression:
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item.5957.field.text
  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>What can I do for you?</b> – What can I do for you?</li> <li><b> I would like to schedule an appointment</b> – I would like to schedule an appointment</li> <li><b>concerning possible business partnership</b> – concerning a possible business partnership</li> <li><b>When do you want the meeting to be on?</b> – When would you like to schedule the meeting?</li> <li><b>How about....?</b> – How about...?</li> <li><b>Mr Clark is tied up</b> – Mr Clark is tied up</li> <li><b>Would you like to fix another time?</b> – Would you like to fix another time?</li> <li><b>Does 10 o'clock suit you?</b> – Does 20 o'clock suit you?</li> <li><b>It sounds great!</b> – It sounds great! </li> <li><b>I'm looking forward to seeing you on Friday.</b> – I'm looking forward to seeing you on Friday</li> <li><b>to look forward to doing smth</b> – to wait for something with anticipation. This is how this popular phrase is translated, but the translation is only appropriate in a personal conversation. In business settings, the neutral expression is used - we look forward to seeing you.</li> <li><b>Likewise</b> – Likewise.</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>What can I do for you?</b> –  What can I do for you?</li>  
    <li><b> I would like to schedule an appointment</b> –   I would like to schedule an appointment</li>  
    <li><b>concerning possible business partnership</b> –   concerning a possible business partnership</li>  
    <li><b>When do you want the meeting to be on?</b> –  When would you like to schedule the meeting?</li>  
    <li><b>How about....?</b> –  How about...?</li>  
    <li><b>Mr Clark is tied up</b> –   Mr Clark is tied up</li>  
    <li><b>Would you like to fix another time?</b> –  Would you like to fix another time?</li>  
    <li><b>Does 10 o'clock suit you?</b> –  Does 20 o'clock suit you?</li>  
    <li><b>It sounds great!</b> –  It sounds great! </li>  
    <li><b>I'm looking forward to seeing you on Friday.</b> –  I'm looking forward to seeing you on Friday</li>  
    <li><b>to look forward to doing smth</b> –  to wait for something with anticipation. This is how this popular phrase is translated, but the translation is only appropriate in a personal conversation. In business settings, the neutral expression is used - we look forward to seeing you.</li>  
    <li><b>Likewise</b> –  Likewise.</li>  
    </ul>  
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>What can I do for you?</b> – What can I do for you?</li> <li><b> I would like to schedule an appointment</b> – I would like to schedule an appointment</li> <li><b>concerning possible business partnership</b> – concerning a possible business partnership</li> <li><b>When do you want the meeting to be on?</b> – When would you like to schedule the meeting?</li> <li><b>How about....?</b> – How about...?</li> <li><b>Mr Clark is tied up</b> – Mr Clark is tied up</li> <li><b>Would you like to fix another time?</b> – Would you like to fix another time?</li> <li><b>Does 10 o'clock suit you?</b> – Does 20 o'clock suit you?</li> <li><b>It sounds great!</b> – It sounds great! </li> <li><b>I'm looking forward to seeing you on Friday.</b> – I'm looking forward to seeing you on Friday</li> <li><b>to look forward to doing smth</b> – to wait for something with anticipation. This is how this popular phrase is translated, but the translation is only appropriate in a personal conversation. In business settings, the neutral expression is used - we look forward to seeing you.</li> <li><b>Likewise</b> – Likewise.</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>What can I do for you?</b> –  What can I do for you?</li>  
    <li><b> I would like to schedule an appointment</b> –   I would like to schedule an appointment</li>  
    <li><b>concerning possible business partnership</b> –   concerning a possible business partnership</li>  
    <li><b>When do you want the meeting to be on?</b> –  When would you like to schedule the meeting?</li>  
    <li><b>How about....?</b> –  How about...?</li>  
    <li><b>Mr Clark is tied up</b> –   Mr Clark is tied up</li>  
    <li><b>Would you like to fix another time?</b> –  Would you like to fix another time?</li>  
    <li><b>Does 10 o'clock suit you?</b> –  Does 20 o'clock suit you?</li>  
    <li><b>It sounds great!</b> –  It sounds great! </li>  
    <li><b>I'm looking forward to seeing you on Friday.</b> –  I'm looking forward to seeing you on Friday</li>  
    <li><b>to look forward to doing smth</b> –  to wait for something with anticipation. This is how this popular phrase is translated, but the translation is only appropriate in a personal conversation. In business settings, the neutral expression is used - we look forward to seeing you.</li>  
    <li><b>Likewise</b> –  Likewise.</li>  
    </ul>  
    </dd>
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  1. Use the words to make phrases that would be helpful during a phone conversation:
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item.5964.field.taskTranslate
  1. You are calling the director of a major company and would like to make an appointment. Which phrase would you use?
    You are calling the director of a major company and would like to make an appointment.   
    Which phrase would you use?
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  2. You are calling the director of a major company and would like to make an appointment. Which phrase would you use?
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    Which phrase would you use?
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  1. Listen to the dialogue again and fill in the blanks:
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  1. Listen to the audio and choose the option that best fits the dialogue:
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item.5966.field.questionTranslate
  1. - Hello! This is Thomas Brown of General Trading. I would like to schedule an appointment with Mr Clarks ..... .
    - Hello! This is Thomas Brown of General Trading. I would like to schedule an appointment with Mr Clarks ..... .
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  2. - Hello! This is Thomas Brown of General Trading. I would like to schedule an appointment with Mr Clarks ..... .
    - Hello! This is Thomas Brown of General Trading. I would like to schedule an appointment with Mr Clarks ..... .
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  1. Fill in the missing word:
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item.5968.title
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item.5968.field.taskTranslate
  1. Put the phrases from the dialogue in the correct order:
    Put the phrases from the dialogue in the correct order:
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item.5969.title
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item.5970.title
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item.5970.field.text
  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>I need to cancel my appointment.</b> – I need to cancel my appointment.</li> <li><b>I won't be able to make it.</b> – I won't be able to make it.</li> <li><b>Would you like to reschedule?</b> – Would you like to reschedule?</li> <li><b>Let me check the schedule for you.</b> – Let me check the schedule for you.</li> <li><b>That would be perfect!</b> – That would be perfect!</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>I need to cancel my appointment.</b> – I need to cancel my appointment.</li>  
    <li><b>I won't be able to make it.</b> – I won't be able to make it.</li>  
    <li><b>Would you like to reschedule?</b> – Would you like to reschedule?</li>  
    <li><b>Let me check the schedule for you.</b> – Let me check the schedule for you.</li>  
    <li><b>That would be perfect!</b> – That would be perfect!</li>  
    </ul>  
      
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>I need to cancel my appointment.</b> – I need to cancel my appointment.</li> <li><b>I won't be able to make it.</b> – I won't be able to make it.</li> <li><b>Would you like to reschedule?</b> – Would you like to reschedule?</li> <li><b>Let me check the schedule for you.</b> – Let me check the schedule for you.</li> <li><b>That would be perfect!</b> – That would be perfect!</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>I need to cancel my appointment.</b> – I need to cancel my appointment.</li>  
    <li><b>I won't be able to make it.</b> – I won't be able to make it.</li>  
    <li><b>Would you like to reschedule?</b> – Would you like to reschedule?</li>  
    <li><b>Let me check the schedule for you.</b> – Let me check the schedule for you.</li>  
    <li><b>That would be perfect!</b> – That would be perfect!</li>  
    </ul>  
      
    </dd>
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item.5971.title
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item.5972.title
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item.5973.title
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item.5973.field.tip
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item.5974.title
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item.5974.field.taskTranslate
  1. Use these words to make phrases that may be helpful during a phone conversation:
    Use these words to make phrases that may be helpful during a phone conversation:
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  2. Use these words to make phrases that may be helpful during a phone conversation:
    Use these words to make phrases that may be helpful during a phone conversation:
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item.5974.field.tip
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item.5975.title
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item.5975.field.taskTranslate
  1. Listen to the dialogue again and fill in the blanks:
    Listen to the dialogue again and fill in the blanks:
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  2. Listen to the dialogue again and fill in the blanks:
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item.5975.field.hintWords
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item.5975.field.tip
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item.5976.title
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item.5976.field.taskTranslate
  1. Match the beginnings of the phrases to the ends:
    Match the beginnings of the phrases to the ends:
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  2. Match the beginnings of the phrases to the ends:
    Match the beginnings of the phrases to the ends:
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item.5976.field.hintWords
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item.5976.field.tip
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item.5977.title
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item.5977.field.taskTranslate
  1. Choose the appropriate continuation of the conversation:
    Choose the appropriate continuation of the conversation:
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item.5977.field.hintWords
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item.5977.field.questionTranslate
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item.5978.title
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item.5978.field.taskTranslate
  1. Listen to the audio and fill in the blanks:
    Listen to the audio and fill in the blanks:
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item.5978.field.hintWords
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item.5978.field.tip
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item.5979.title
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item.5979.field.taskTranslate
  1. Fill in the blanks in sentences with words that fit best:
    Fill in the blanks in sentences with words that fit best:
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  2. Fill in the blanks in sentences with words that fit best:
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item.5979.field.hintWords
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item.5980.title
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item.5980.field.taskTranslate
  1. Put the sentences from the dialogue in the correct order:
    Put the sentences from the dialogue in the correct order:
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item.5981.title
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item.5981.field.tip
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item.5982.title
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item.5982.field.text
  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>May I talk to Dr Roberts?</b> – May I talk to Dr Roberts? </li> <li><b>Who's calling, please?</b> – Who's calling, please?</li> <li><b>I'd like to postpone an appointment.</b> – I'd like to postpone an appointment.</li> <li><b>When is your appointment scheduled?</b> – When is your appointment scheduled?</li> <li><b>Is 3 o'clock convenient for you?</b> – Is 3 o'clock convenient for you?</li> <li><b>I'll schedule another appointment.</b> – I'll schedule another appointment</li> <li><b>to arrange an appointment</b> – to arrange an appointment</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
    <ul style="max-width: 600px;">  
    <li><b>May I talk to Dr Roberts?</b> – May I talk to Dr Roberts? </li>  
    <li><b>Who's calling, please?</b> – Who's calling, please?</li>  
    <li><b>I'd like to postpone an appointment.</b> – I'd like to postpone an appointment.</li>  
    <li><b>When is your appointment scheduled?</b> – When is your appointment scheduled?</li>  
    <li><b>Is 3 o'clock convenient for you?</b> – Is 3 o'clock convenient for you?</li>  
    <li><b>I'll schedule another appointment.</b> – I'll schedule another appointment</li>  
    <li><b>to arrange an appointment</b> – to arrange an appointment</li>  
    </ul>  
      
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>May I talk to Dr Roberts?</b> – May I talk to Dr Roberts? </li> <li><b>Who's calling, please?</b> – Who's calling, please?</li> <li><b>I'd like to postpone an appointment.</b> – I'd like to postpone an appointment.</li> <li><b>When is your appointment scheduled?</b> – When is your appointment scheduled?</li> <li><b>Is 3 o'clock convenient for you?</b> – Is 3 o'clock convenient for you?</li> <li><b>I'll schedule another appointment.</b> – I'll schedule another appointment</li> <li><b>to arrange an appointment</b> – to arrange an appointment</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
    <ul style="max-width: 600px;">  
    <li><b>May I talk to Dr Roberts?</b> – May I talk to Dr Roberts? </li>  
    <li><b>Who's calling, please?</b> – Who's calling, please?</li>  
    <li><b>I'd like to postpone an appointment.</b> – I'd like to postpone an appointment.</li>  
    <li><b>When is your appointment scheduled?</b> – When is your appointment scheduled?</li>  
    <li><b>Is 3 o'clock convenient for you?</b> – Is 3 o'clock convenient for you?</li>  
    <li><b>I'll schedule another appointment.</b> – I'll schedule another appointment</li>  
    <li><b>to arrange an appointment</b> – to arrange an appointment</li>  
    </ul>  
      
    </dd>
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item.5983.title
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item.5983.field.tip
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item.5984.title
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item.5984.field.tip
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item.5985.title
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item.5985.field.hintWords
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item.5985.field.tip
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item.5986.title
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item.5986.field.taskTranslate
  1. Use the words to make phrases that may be helpful during a phone conversation:
    Use the words to make phrases that may be helpful during a phone conversation:
    changed by Asya .
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    2. ▻
  2. Use the words to make phrases that may be helpful during a phone conversation:
    Use the words to make phrases that may be helpful during a phone conversation:
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item.5986.field.tip
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item.5987.title
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item.5987.field.taskTranslate
  1. Listen to the dialogue again and fill in the blanks:
    Listen to the dialogue again and fill in the blanks:
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  2. Listen to the dialogue again and fill in the blanks:
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item.5987.field.hintWords
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item.5987.field.tip
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item.5988.title
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item.5988.field.taskTranslate
  1. Match the beginning of the phrase to the end:
    Match the beginning of the phrase to the end:
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  2. Match the beginning of the phrase to the end:
    Match the beginning of the phrase to the end:
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item.5988.field.hintWords
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  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>May I talk to Sarah Morris please?</b> – May I talk to Sarah Morris please?</li> <li><b>I'm sorry you've got a wrong number.</b> – I'm sorry you've got a wrong number.</li> <li><b>What number are you calling?</b> – What number are you calling?</li> <li><b>I must have misdialed.</b> – I must have misdialed.</li> <li><b>Thanks for being so polite.</b> – Thanks for being so polite.</li> <li><b>I’m calling you to find out...</b> – I’m calling you to find out...</li> <li><b>I had your copies mailed</b> – I had your copies mailed.</li> <li>The expression <b>have smth done</b> literally means "to do something with the help of someone." For example, <b>I had my hair cut.</b> – I had my hair cut. (I didn't cut my hair myself, the hairdresser cut my hair) <li><b>to mail</b> – to mail</li> <li><b>shortly</b> – shortly</li> <li><b> I'll let you know.</b> – I'll let you know (=tell you).</li> <li><b>Have a nice day!</b> – Have a nice day!</li> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
           Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>May I talk to Sarah Morris please?</b> – May I talk to Sarah Morris please?</li>  
    <li><b>I'm sorry you've got a wrong number.</b> – I'm sorry you've got a wrong number.</li>  
    <li><b>What number are you calling?</b> – What number are you calling?</li>  
    <li><b>I must have misdialed.</b> – I must have misdialed.</li>  
    <li><b>Thanks for being so polite.</b> – Thanks for being so polite.</li>  
    <li><b>I’m calling you to find out...</b> – I’m calling you to find out...</li>  
    <li><b>I had your copies mailed</b> – I had your copies mailed.</li>  
    <li>The expression <b>have smth done</b> literally means "to do something with the help of someone."  
    For example, <b>I had my hair cut.</b> – I had my hair cut. (I didn't cut my hair myself, the hairdresser cut my hair)  
    <li><b>to mail</b> – to mail</li>  
    <li><b>shortly</b> – shortly</li>  
    <li><b> I'll let you know.</b> – I'll let you know (=tell you).</li>  
    <li><b>Have a nice day!</b> – Have a nice day!</li>  
      
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>May I talk to Sarah Morris please?</b> – May I talk to Sarah Morris please?</li> <li><b>I'm sorry you've got a wrong number.</b> – I'm sorry you've got a wrong number.</li> <li><b>What number are you calling?</b> – What number are you calling?</li> <li><b>I must have misdialed.</b> – I must have misdialed.</li> <li><b>Thanks for being so polite.</b> – Thanks for being so polite.</li> <li><b>I’m calling you to find out...</b> – I’m calling you to find out...</li> <li><b>I had your copies mailed</b> – I had your copies mailed.</li> <li>The expression <b>have smth done</b> literally means "to do something with the help of someone." For example, <b>I had my hair cut.</b> – I had my hair cut. (I didn't cut my hair myself, the hairdresser cut my hair) <li><b>to mail</b> – to mail</li> <li><b>shortly</b> – shortly</li> <li><b> I'll let you know.</b> – I'll let you know (=tell you).</li> <li><b>Have a nice day!</b> – Have a nice day!</li> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
           Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>May I talk to Sarah Morris please?</b> – May I talk to Sarah Morris please?</li>  
    <li><b>I'm sorry you've got a wrong number.</b> – I'm sorry you've got a wrong number.</li>  
    <li><b>What number are you calling?</b> – What number are you calling?</li>  
    <li><b>I must have misdialed.</b> – I must have misdialed.</li>  
    <li><b>Thanks for being so polite.</b> – Thanks for being so polite.</li>  
    <li><b>I’m calling you to find out...</b> – I’m calling you to find out...</li>  
    <li><b>I had your copies mailed</b> – I had your copies mailed.</li>  
    <li>The expression <b>have smth done</b> literally means "to do something with the help of someone."  
    For example, <b>I had my hair cut.</b> – I had my hair cut. (I didn't cut my hair myself, the hairdresser cut my hair)  
    <li><b>to mail</b> – to mail</li>  
    <li><b>shortly</b> – shortly</li>  
    <li><b> I'll let you know.</b> – I'll let you know (=tell you).</li>  
    <li><b>Have a nice day!</b> – Have a nice day!</li>  
      
    </dd>
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item.5994.title
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item.5996.field.taskTranslate
  1. Use the words to make phrases that may be useful during a phone conversation:
    Use the words to make phrases that may be useful during a phone conversation:
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  1. Listen to the dialogue again and fill in the blanks:
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  1. Match the beginning of the phrase to the end:
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item.5999.field.taskTranslate
  1. Which phrase should be used in order to politely inform a caller that they dialed the wrong number:
    Which phrase should be used in order to politely inform a caller that they dialed the wrong number:
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item.6000.title
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  1. Listen to the audio and choose the option that first with the dialogue:
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item.6001.title
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  1. Listen to the audio and choose the option that fits best with the dialogue:
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  1. Listen to the audio and choose the option that fits best with the dialogue:
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  1. Fill in the missing words:
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  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>How are you doing?</b> – How are you doing?</li> A fairly informal expression, but can be used in formal settings as well, such as in conversations with colleagues you know well. Usually does not require an answer. <li><b>Are you in the middle of anything?</b> – Are you in the middle of anything)?</li> <li><b>Go ahead.</b> – Go ahead.</li> <li><b> I'm calling to discuss some details.</b> – I'm calling to discuss some details.</li> <li><b>We've already booked tickets.</b> – We've already booked tickets.</li> <li><b>arrange an airport pick-up</b> – arrange an airport pick-up</li> <li><b>I'll write it down.</b> – I'll write it down.</li> <li><b>I'll be staying at...</b> – I'll be staying at...</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
           Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>How are you doing?</b> – How are you doing?</li>  
    A fairly informal expression, but can be used in formal settings as well, such as in conversations with colleagues you know well. Usually does not require an answer.  
    <li><b>Are you in the middle of anything?</b> – Are you in the middle of anything)?</li>  
    <li><b>Go ahead.</b> – Go ahead.</li>  
    <li><b> I'm calling to discuss some details.</b> – I'm calling to discuss some details.</li>  
    <li><b>We've already booked tickets.</b> – We've already booked tickets.</li>  
    <li><b>arrange an airport pick-up</b> – arrange an airport pick-up</li>  
    <li><b>I'll write it down.</b> – I'll write it down.</li>  
    <li><b>I'll be staying at...</b> – I'll be staying at...</li>  
    </ul>  
      
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>How are you doing?</b> – How are you doing?</li> A fairly informal expression, but can be used in formal settings as well, such as in conversations with colleagues you know well. Usually does not require an answer. <li><b>Are you in the middle of anything?</b> – Are you in the middle of anything)?</li> <li><b>Go ahead.</b> – Go ahead.</li> <li><b> I'm calling to discuss some details.</b> – I'm calling to discuss some details.</li> <li><b>We've already booked tickets.</b> – We've already booked tickets.</li> <li><b>arrange an airport pick-up</b> – arrange an airport pick-up</li> <li><b>I'll write it down.</b> – I'll write it down.</li> <li><b>I'll be staying at...</b> – I'll be staying at...</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
           Useful expressions:  
        </h3>  
      
    <ul style="max-width: 600px;">  
    <li><b>How are you doing?</b> – How are you doing?</li>  
    A fairly informal expression, but can be used in formal settings as well, such as in conversations with colleagues you know well. Usually does not require an answer.  
    <li><b>Are you in the middle of anything?</b> – Are you in the middle of anything)?</li>  
    <li><b>Go ahead.</b> – Go ahead.</li>  
    <li><b> I'm calling to discuss some details.</b> – I'm calling to discuss some details.</li>  
    <li><b>We've already booked tickets.</b> – We've already booked tickets.</li>  
    <li><b>arrange an airport pick-up</b> – arrange an airport pick-up</li>  
    <li><b>I'll write it down.</b> – I'll write it down.</li>  
    <li><b>I'll be staying at...</b> – I'll be staying at...</li>  
    </ul>  
      
    </dd>
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  1. Use the words to make phrases that may be useful during a phone conversation:
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item.6011.title
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  1. Match the beginning of the phrase to the end:
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item.6012.title
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  1. Choose the phrase you would use to find out whether or not the person on the other line is busy:
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  1. Listen to the audio and choose the option that matches the dialogue:
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  1. Listen to the audio and choose the option that matches the dialogue:
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item.6015.title
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  1. Listen to the audio and choose the option that best first the dialogue:
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item.6016.title
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item.6018.title
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item.6019.field.text
  1. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>to place an advertisement</b> – to place an advertisement</li> <li><b>I'd be happy to help you with that.</b> – I'd be happy to help you with that.</li> <li><b>What kind of ad do you have in mind?</b> – What kind of ad do you have in mind?</li> <li><b>describe</b> – to describe something</li> <li><b>services and contact details</b> – services and contact details</li> <li><b>a great offer for first-time customers</b> – a great offer for first-time customers</li> <li><b> How can I confirm it?</b> – How can I confirm it?</li> <li><b>company details</b> – company details</li> <li><b>I will issue an invoice for prepayment.</b> – I will issue an invoice for prepayment.</li> <li><b>As soon as you pay it</b> – As soon as you pay it </li> <li><b>Pardon me!</b> – Pardon me!</li> <li><b>right away</b> – right away</li> <li><b>Thank you for choosing... </b> – Thank you for choosing...</li> <li><b>Should you have any problems</b> – Should you have any problems</li> <li><b>from 9 to 5</b> – from 9 to 5</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
    <ul style="max-width: 600px;">  
    <li><b>to place an advertisement</b> – to place an advertisement</li>  
    <li><b>I'd be happy to help you with that.</b> –  I'd be happy to help you with that.</li>  
    <li><b>What kind of ad do you have in mind?</b> – What kind of ad do you have in mind?</li>  
    <li><b>describe</b> – to describe something</li>  
    <li><b>services and contact details</b> – services and contact details</li>  
    <li><b>a great offer for first-time customers</b> – a great offer for first-time customers</li>  
    <li><b> How can I confirm it?</b> – How can I confirm it?</li>  
    <li><b>company details</b> –  company details</li>  
    <li><b>I will issue an invoice for prepayment.</b> – I will issue an invoice for prepayment.</li>  
     <li><b>As soon as you pay it</b> – As soon as you pay it </li>  
    <li><b>Pardon me!</b> – Pardon me!</li>  
    <li><b>right away</b> – right away</li>  
    <li><b>Thank you for choosing... </b> – Thank you for choosing...</li>  
    <li><b>Should you have any problems</b> – Should you have any problems</li>  
    <li><b>from 9 to 5</b> – from 9 to 5</li>  
    </ul>  
    </dd>
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  2. <dd class="course-rule rule-case-example"> <h3 class="rule-title"> Useful expressions: </h3> <ul style="max-width: 600px;"> <li><b>to place an advertisement</b> – to place an advertisement</li> <li><b>I'd be happy to help you with that.</b> – I'd be happy to help you with that.</li> <li><b>What kind of ad do you have in mind?</b> – What kind of ad do you have in mind?</li> <li><b>describe</b> – to describe something</li> <li><b>services and contact details</b> – services and contact details</li> <li><b>a great offer for first-time customers</b> – a great offer for first-time customers</li> <li><b> How can I confirm it?</b> – How can I confirm it?</li> <li><b>company details</b> – company details</li> <li><b>I will issue an invoice for prepayment.</b> – I will issue an invoice for prepayment.</li> <li><b>As soon as you pay it</b> – As soon as you pay it </li> <li><b>Pardon me!</b> – Pardon me!</li> <li><b>right away</b> – right away</li> <li><b>Thank you for choosing... </b> – Thank you for choosing...</li> <li><b>Should you have any problems</b> – Should you have any problems</li> <li><b>from 9 to 5</b> – from 9 to 5</li> </ul> </dd>
    <dd class="course-rule rule-case-example">  
        <h3 class="rule-title">  
            Useful expressions:  
        </h3>  
    <ul style="max-width: 600px;">  
    <li><b>to place an advertisement</b> – to place an advertisement</li>  
    <li><b>I'd be happy to help you with that.</b> –  I'd be happy to help you with that.</li>  
    <li><b>What kind of ad do you have in mind?</b> – What kind of ad do you have in mind?</li>  
    <li><b>describe</b> – to describe something</li>  
    <li><b>services and contact details</b> – services and contact details</li>  
    <li><b>a great offer for first-time customers</b> – a great offer for first-time customers</li>  
    <li><b> How can I confirm it?</b> – How can I confirm it?</li>  
    <li><b>company details</b> –  company details</li>  
    <li><b>I will issue an invoice for prepayment.</b> – I will issue an invoice for prepayment.</li>  
     <li><b>As soon as you pay it</b> – As soon as you pay it </li>  
    <li><b>Pardon me!</b> – Pardon me!</li>  
    <li><b>right away</b> – right away</li>  
    <li><b>Thank you for choosing... </b> – Thank you for choosing...</li>  
    <li><b>Should you have any problems</b> – Should you have any problems</li>  
    <li><b>from 9 to 5</b> – from 9 to 5</li>  
    </ul>  
    </dd>
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item.6024.title
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  1. Listen to the dialogue again and fill in the blanks:
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item.6024.field.hintWords
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item.6025.title
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item.6026.title
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item.6026.field.taskTranslate
  1. Which phrase should be used in order to apologize:
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item.6027.title
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  1. Listen to the audio and choose the option that best fits the dialogue:
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item.6027.field.hintWords
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item.6028.title
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  1. Listen to the audio and choose the option that best first the dialogue:
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item.6028.field.hintWords
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item.6029.title
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item.6029.field.taskTranslate
  1. Fill in the missing word:
    Fill in the missing word:
    changed by Asya .
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    2. ▻
  2. Fill in the missing word:
    Fill in the missing word:
    changed by Asya via a Batch Operation.
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item.6029.field.hintWords
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6029.field.tip
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6029.field.textTranslate
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6030.title
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6030.field.taskTranslate
  1. Fill in the blanks in the sentences with words from the list:
    Fill in the blanks in the sentences with words from the list:
    changed by Asya .
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    2. ▻
  2. Fill in the blanks in the sentences with words from the list:
    Fill in the blanks in the sentences with words from the list:
    changed by Asya via a Batch Operation.
    Copy to clipboard
item.6030.field.hintWords
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6030.field.tip
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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item.6030.field.textTranslate
  1.  
    changed by Asya .
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    2. ▻
  2.  
    changed by Asya via a Batch Operation.
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19 Jun from 12:38pm to 12:39pm