fleex/fleex

No.

You can only learn English on fleex.

This is a requirement that can’t easily be bypassed as our service heavily relies on external resources like video providers (eg YouTube, Netflix) or dictionary APIs (eg Reverso, WordReference, Bing Translator).

No.

All the episodes available for the the tv show {0}

One thing you need to understand is that we don’t create the subtitles ourselves - instead, we fetch them in realtime from the internet, with one important constraint  : since the subtitles will be mixed, they need to be “mixable”. Concretely, this means they need to be compatible with each other: for each line in one subtitles file there needs to be a corresponding line with the same timing in the other subtitles file.

Practically speaking, we can’t guarantee that this will happen for each and every video on Fleex player. However, based on our usage stats it does in a majority of cases. Here are a couple of rules of thumb:

Generally speaking, TV shows have more subtitles than movies, especially recent ones

Popular movies are generally well covered, event though it usually takes a bit of time before the very most recent ones get subtitled in languages other than English

This may not be the answer you were expecting, and there’s unfortunately not much we can do: for some videos, subtitles in your language are simply not available.

Why don't I always get dual subtitles?

Having dual subtitles requires two "compatible" subtitles, but they don't necessarily exist.

We don’t yet offer native iOS or Android apps on the app stores. However, the fleex.tv website is 100% responsive and is your go-to place to use fleex from any mobile device. Note that the level of features you’ll get access to may depend on the device you’re using:

On mobile phones, you’ll be able to access you video history, your vocabulary lists and exercises

On tablets, you’ll also be able to watch webseries and TED Talks

Outside of mobile, on your desktop computer and as you probably already know, you’ll also be able to watch Netflix videos and local video files, using our {0}Fleex for Netflix{1} extension for Google Chrome as well as {2}Fleex player{3}.

Do you have mobile apps?

No native apps, but a fully responsive website.

There are 3 possible reasons for the extension malfunctioning:

You don’t have the latest version of the extension: to rule out this possibility, go to chrome://extensions and click the “update extensions now” button

You’ve disabled Chrome’s cookies (a barred cookie icon will in general appear in this case, in the right part of the address bar): you’ll need to enable them following {0}these instructions{1}.

Your Netflix player isn’t the "official" one: Netflix may be testing a new player interface with a portion of its users, which might be breaking our integration. To make sure you’re always using Netflix’s official player (the one supported by fleex), you can follow {0}this link{1} and disable tests.

If none of these solutions work, send us an email and we'll look into your issue.

When I click the Netflix extension icon, nothing happens. What should I do?

Try the options below. If none of them work, send us an email.

Fleex is compatible with most of Netflix videos captioned in English - you can browse those videos {0}here{1}.

What Netflix TV Shows can be watched with fleex?

There's a list {0}here{1}

Looks like you're receiving a "Do Not Honor" error with code 2000:

2000: Do Not Honor

I'm getting a "Payment error - Do Not Honor" error when trying to subscribe. What gives?

Ask your bank what's happening

Looks like you're receiving a "Processor Declined" error with code 2038:

2038: Processor Declined

I'm getting a "Payment error - Processor Declined" error when trying to subscribe. Eh?

Ask your bank what's happening

Looks like you're receiving a "Transaction Not Allowed" error with code 2015:

2015: Transaction Not Allowed

I'm getting a "Payment error - Transaction Not Allowed" error when trying to subscribe. What should I do?

Ask your bank what's happening

When your subtitles are out of sync with the video, there are 2 possible cases:

The shift between your video and the subtitles is fixed, in which case all you need to do is reposition the subtitles correctly clicking the ‘CC’ button and then ‘shift subs’.

The shift between your video and the subtitles increases with time : this means the selected subtitles don’t correspond to the video you’re watching. Fleex uses an algorithm to find subtitles that match your video - though it works in most cases, it may sometimes not work correctly and select the wrong subtitles. When that happens, you can try other subtitles by clicking the ‘CC’ button and then ‘change subs’.

In fleex player, what can I do when subtitles are out of sync?

Shift the subtitles, or use different ones.

We could indeed think about integrating AirPlay or Chromecast to let you stream your video to your TV. However, this isn’t part of our priorities: we designed fleex as an interactive player, and with AirPlay / Chromecast much of the interactivity (clickable words, subtitles navigation etc.) would be unavailable.

We could simply stream the video with mixed subtitles, but the resulting experience wouldn’t be as rich and this is why we’d rather focus on other features for now.

Can I watch fleex on my TV?

We didn't invest in this idea because you'd lose what makes fleex special: interactions with your video.

We built fleex as an "educative layer" on top of existing content. Today fleex can be used with 3 different sources of content:

YouTube: we’ve made a selection of some of the best YouTube videos out there, including a large number of {0}webseries{1} as well as most of the {2}TED conferences{3}. These videos can be watched straight from our site, once you’ve created an account.

Video files: if you have video files on your hard drive (avi, mp4, mkv etc.), you can watch them with {0}fleex Player{1}. This video player will download the best available subtitles for your video, and add the fleex educative layer on top of it, on the fly.

Netflix: if you’re a Netflix subscriber, you can use our Google Chrome {0}extension{1} to add fleex’s educational layer on top of your Netflix videos. Just install the extension, launch a Netflix video, activate fleex and you’re good to go!

What kind if videos can I watch with fleex?

You can choose from a selection of YouToube videos, Netflix, or videos on your hard drive

The vocabulary lists you’re referring to are offered independent of fleex’s viewing experience. You can use them to prepare a viewing session on fleex, just as well as a night at the movies or a TV binge-watching session.

If you’d like to watch one of the videos in the list with fleex, you have several options:

If you’re a fleex subscriber, and the video is available on Netflix, you can install our {0}Fleex for Netflix extension{1} for Google Chrome to add fleex to Netflix

If you have the video on your computer as a video file on your hard drive, you can watch it with {0}Fleex player{1}, just as you would with, say, VLC

In case you’re having doubts on how to use the movies and TV Shows vocabulary lists, you can always click the "?" button in any of them to get more information.

Can I watch the videos you’re listing in your movies / TV Shows vocabulary lists? How?

The lists are independent from fleex's viewing experience. If you want to watch the corresponding videos on fleex, use our {0}Netflix extension{1}, or {2}fleex Player{3}.