An organization is the entity that holds your projects, your people and your subscription together. Every project belongs to exactly one organization, and it is the organization — not the individual project — that carries the plan you pay for.

You reach it from the organization switcher at the top of the page. The tabs across the top are Overview, Billing, Teams, Collaborators, Projects and, for owners, a settings tab.

Billing is deliberately narrower than administration. Organization admins manage people and projects, but only the account owner can upgrade or downgrade the plan, change billing information, access invoices, and close the account. Who is an admin, and what that means next to project-level roles, is covered in Understanding Roles.

Billing#

The Billing tab is split into four sub-tabs: Subscription, Invoices, API Usage and, once you have an active subscription, Card on File.

Subscription#

The Subscription page shows what you are currently using against what your plan allows:

• Segments — the total number of segments across all your projects.
• Users — how many people your organization currently occupies seats for. Some plans have no user limit.
• Machine translation characters — how many characters you have machine-translated in the current billing period, on plans that include machine translation. This one has its own page: see Machine translation usage and quota.

When you approach or exceed a limit, it is highlighted here.

The same page is where you change plans, switch between monthly and yearly billing, and cancel a subscription. If you are on an older plan that is no longer offered, it is shown as a legacy plan, and you can move to a current plan from here.

Invoices#

Every invoice WebTranslateIt has issued to your organization, with its date, its status, and a link to download it as a PDF.

Invoices are sent to your organization’s invoicing e-mail address if you have set one, and otherwise to the account owner. If your accounting department needs the invoices and you would rather they did not land in your personal inbox, set that address in the organization settings.

Card on File#

Your saved payment method, and the form to replace it. This tab only appears once you have an active subscription.

API Usage#

Machine translation consumption, broken down by month and by engine. See Machine translation usage and quota.

Billing Details and Invoicing Information#

Your organization settings hold the information that appears on your invoices:

• Name and address.
• Country — this determines how VAT is applied.
• VAT number. Any company based in the European Union should have a VAT identification number. If you are an individual rather than a company, leave this blank — we then have to charge VAT on your subscription.
• Tax identification number — the number identifying your company in your country, which may be called a TIN, SSN, EIN, SIRET, CIF and so on. Individuals should supply a social security or passport number.
• Invoicing e-mail address, as described above. This one accepts several addresses separated by commas.

Changes to these details are reviewed by our finance team before they take effect, so you may briefly see a note saying your organization is under review.

Fill these in before your first payment rather than after. An invoice that has already been issued carries the details that were on file at the time.

Account Owner#

One person is the organization’s account owner. As noted above, they are the only person who can upgrade or downgrade the plan, change billing information, access invoices and close the account, and they cannot be demoted by another admin.

Ownership can be transferred to any collaborator in the organization, from the organization settings. Note that this takes effect immediately and you stop being the account owner as soon as you make the change — so transfer it deliberately, and do it before the current owner leaves the company rather than after.

Collaborators#

The Collaborators tab lists everyone enrolled in your organization, admins first. From here you can:

• search collaborators by name or e-mail,
• grant or revoke organization admin rights,
• remove someone from the organization,
• review pending invitations,
• and filter for collaborators whose e-mail address has stopped accepting mail, which is the usual explanation for a translator who has quietly stopped receiving notifications.

For grouping people by language and permission rather than administering them one by one, use Teams.

Organization API Keys#

Your organization has its own pair of API keys, separate from the per-project keys:

• a read-write key, and
• a read-only key.

These are the keys used by the Organization API, the Collaboration API and the Team APIs — the endpoints that operate across projects. Endpoints that act on a single project use that project’s own keys instead. See the API overview for the distinction.

Treat the read-write key as a credential: anyone holding it can add and remove people across your whole organization.

Making Your Organization Page Public#

Switching your organization to public gives it a page, at a URL shown next to the setting, where people who do not belong to the organization can browse its public projects. This is aimed at open-source projects and other translation efforts that want volunteers to be able to find them and ask to join.

Only projects that are themselves marked public appear there — making the organization public does not expose your private projects. The project-level setting, and the invitation requests that go with it, are described in Teams.

Closing Your Account#

Deleting an organization is available from the organization settings, at the bottom of the page. It requires your password, and it deletes every project the organization holds along with all their translations, and cancels your subscription.

This is not the same as the project trash described in Recovery — there is no undo. If what you actually want is to stop paying while keeping your data, downgrade or cancel the subscription instead of deleting the organization.

Next Up: Machine translation usage and quota. See how many characters you have machine-translated, what your quota is, and what happens when you exceed it… »